Frequently Asked Questions

Are the products body-safe?
Yes. We use high-quality, non-toxic, and hypoallergenic materials approved for intimate contact to ensure your safety and comfort.

How do I clean and care for my device?
Thoroughly rinse the silicone head under warm water with a mild, fragrance-free soap, pat it dry, and store it in the provided pouch. Never immerse the charging station in water.

Are these products suitable for all ages and experience levels?
Our devices are designed exclusively for adults (18 years and older) and feature fully adjustable intensity levels, making them suitable for both beginners and experienced users.

Will my order be shipped discreetly?
Absolutely – your FASCZ order will arrive in a plain, unmarked box with no logos or product images. Your packing slip will simply state "Personal Care Items," so only you will know what's inside. We use discreet shipping providers and generic return labels to ensure complete confidentiality. All invoices on your receipt will be marked "FASCZ" to avoid any confusion. For special requests or questions, just let us know!

How do I keep it fresh and ready for next time?
It's easy: Simply rinse it with warm water and a mild, unscented soap—or use your favorite toy cleaner. Dry it with a soft, lint-free cloth. Thanks to its smooth, seamless silicone body, the fun has nowhere to hide… until next time.